You can make appointment by calling 01482 645845, popping into our reception or we have an online booking system where you can make, cancel and check your appointments. We work on an appointments-only basis.

Please be aware when booking your appointment, a deposit will be taken.

We require a 20% deposit for treatments under 60 minutes and a 50% deposit for treatments 60 minutes or over.

A 50% charge will be taken for cancellation or no shows under 24hrs.

This deposit will be taken off your treatment total but late cancellation under 24-hour notice or no shows will be charged through your card (securely stored in our system) automatically in line with our cancellation policy.

We ask that you aim to arrive at least 5 minutes prior to your treatment (or 10 minutes for new clients) as your appointment time is the start time of your treatment. Regretfully time constraints dictate that treatments may need to be cut short if you are late and you will still be charged for the full treatment.

All parking is on-street with some restrictions in front of the salon, so we recommend that you allow time to find a space, especially during peak times.

Although we do our best to avoid this and it’s very unlikely, there may be an occasion when your therapist is running behind and we apologise for this, no time will be taken from your treatment.

You can view our cancellation policy here.

Please be aware when booking your appointment, a deposit will be taken.

We require a 20% deposit for treatments under 60 minutes and a 50% deposit for treatments 60 minutes or over.

A 50% charge will be taken for cancellation or no shows under 24hrs.

This deposit will be taken off your treatment total but late cancellation under 24-hour notice or no shows will be charged through your card (securely stored in our system) automatically in line with our cancellation policy.

On the rare occasion that your appointment needs to be rescheduled due to staff absence we will endeavour to accommodate you as close to the original appointment time as possible with another therapist. We can assure you that cancelling your appointment with our apologies will always be our last option and we will make you aware of the change with as much notice as is practicable.

To make the most of your 'you time' and maintain a relaxed atmosphere for your fellow clients we ask that you adhere to our policy on mobile phones and devices; please keep them on silent mode or turned off at all times and refrain from taking phone calls in the salon, this includes treatment rooms as you can still be heard in other treatment areas.

All new clients will be required to fill in a confidential consultation card which will be emailed to you prior to your treatment and will need updating at each visit. These need to be filled out honestly as some treatments and products may not be suitable for you.

Consultation cards can be filled in in salon but we do prefer these to be filled in prior to your visit incase we need to make any allowences in advance.

Absolutely, we have a large range of treatments that are suitable or can be adapted for pregnancy or breastfeeding. It is vital that you make us aware, in confidence, if you are / could be pregnant or are breastfeeding, even if it's early on. There are some treatments and products in the salon that aren’t suitable for you and your safety is of utmost importance to us.

Please speak to us, preferably before attending your appointment, to ensure that the treatment is still suitable. If your therapist feels that a treatment is unsuitable for you due to your circumstances including any medical / skin / nail conditions they will not perform the treatment but will endeavour to offer a suitable alternative if possible, charges may still apply. We recommend that you speak to us about the suitability of a treatment before booking if you are unsure.

Please ensure that we hold your up to date contact details, we may use these to contact you regarding your treatment and also to send you appointment reminders. Occasionally we will also send you a salon newsletter or details of offers, of which you can opt-out if you wish.

Your therapist will go over any treatment specific aftercare with you during your appointment. If you are unsure of anything please do not hesitate to ask your therapist or call us.

Please speak to our receptionist who will be happy to book you in for our free Skin Consultation Service where you will be advised on a bespoke course of facials and / or home care prescription to ensure that you are getting the best from your routine. Available to all clients: 01482 645 845.

We usually recommend waxing appointments every 4-5 weeks, however everyone is different, speak to your therapist to ensure your appointments and timings are specific to your requirements. If you are unsure on hair length please come into the salon prior to booking and we will be happy to advise you. If you arrive for your appointment and we feel that the hairs are not long enough for the treatment that you have booked we will make you aware of this and, whether or not you decide to go through with your treatment, you will still be charged for the full appointment.

If you have gel nails or BIAB that need removing please book in for our gel nail soak off or BIAB removal service with your treatment. The removal process can take some time and we will not have adequate time to complete your treatment if you do not book for a soak-off / removal, but you will still be charged for the full treatment. If your nails are in poor condition we may not be able complete your nail appointment in full depending on the nail condition but you will still be charged in full. Please call us if you are unsure which treatment to book and we will be happy to advise you.

We advise that clients with fungal infections including verrucas and athlete's foot do not have treatments in the area and see their GP or pharmacist.

This is to ensure that you do not have a reaction to the dyes / solutions used in our tinting / lash treatments which vary between salons and brands. We will not carry out a treatment until 48-hours after the patch test has been carried out for your safety. If you have booked online for the first time and have been prompted to book a patch test please call us to ensure there is time before your treatment.

Treatments that require patch tests;

• Tinting
• LVL lashes
• HD BrowSculpt

Although not required, we do advise patch test for lash extensions and tanning if you have sensitve / reactive skin or have had issues in the past.

Patch test last 6 months or 6 month from your last treatment.

Unfortunately we cannot top-up or remove a set of lashes that have been done elsewhere, regardless of brand. If you would like to have your lashes redone at Beauté 21 please wait for the last set to fall off before booking in for your first full set with us.

We recommend that you wear dark, loose fitting clothing and avoid wearing perfume, deodorant and moisturiser to your appointment. If you need to wax or shave please do so at least 24-hours before your treatment and avoid using oil based products from 24-hour before treatment, until your tan has completely faded.

You will receive a Treat Card at your first appointment and collect points for the following:

- 1 point for every £1 you spend on products and treatments in the salon
- Double points at your next appointment if you rebook on check-out
- 100 points for referring a friend
- 40 points for leaving a review on social media
- 20 points if you leave a #salonselfie with your review

For every 500 points collected a £5 credit will be applied to your salon account for you to spend on products within the salon’s shop.

You will only receive your points on the day if you have your Treat Card with you. You don’t receive points for the purchase of courses (as a discount has already been applied) or gift vouchers.